Stay up to date - At any moment be able to provide a snapshot status of accounts - what's coming up, what are the current challenges, and what's happened recently.Work with Sales to support the commercial relationship - help provide information and input needed to plan and implement a portfolio of projects, including budget & deliverable responsibilities, proposal construction, including estimations.Think big - ability to assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large, complex multi-month programs which include multiple engagement services.Be a customer advocate - work with support and engineering teams to convey customer feedback as input to Logicworks service/technology roadmaps.Engage customers - collaborate with sales and other Logicworks teams to develop strong customer relationships, build a growing retention base, and drive Logicworks service adoption for a named set of customers (Senior positions will be assigned larger strategic accounts).If you enjoy staying on your toes, are adaptable and resourceful, you will fit right into an environment where your opinion counts. The ideal candidate will have a proven track record of on-boarding new and nurturing existing customers as well as familiarity with the nuances of an MSP operation. We are looking for talented, naturally curious, and persistent individuals with excellent relationship-building, discovery, and communication skills. The primary measures of success for this role are retention, customer satisfaction, and the identification of growth opportunities. CSDMs address customer challenges early, keep their stakeholders informed, and escalate issues where necessary. They serve as the customer’s trusted advisor and facilitator throughout their AWS and/or Azure cloud journeys. A Cloud Service Delivery Manager (“CSDM”) focuses on helping their set of customers identify and achieve meaningful business results. The Cloud Service Delivery Group at Logicworks provides strategic oversight to our customers and helps them achieve the greatest possible benefits from our products and services.
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